Privacy Policy for Casino Castle

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes first name, last name, username or similar identifier, and date of birth (to verify you are 18+).

Contact Data: Includes billing address, email address, and telephone numbers.

Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting, and location.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

Under UK law, we must have a legal basis to process your personal data. We typically rely on the following:

Contractual Necessity: To perform the contract we are about to enter into or have entered into with you (e.g., managing your account).

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., fraud prevention).

Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., receiving marketing newsletters).

Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., anti-money laundering regulations).

We use the information we collect for several purposes, including:

Account Registration: To register you as a new customer and manage your profile.

Service Delivery: To provide and manage your access to our gaming services and process transactions.

Security and Fraud Prevention: To monitor for suspicious activity and protect our platform from cyber threats.

Customer Support: To respond to your inquiries and provide technical assistance.

Personalization: To tailor our content and offers to your preferences.

Analytics: To improve our website, products, marketing, and customer relationships.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use, and the applicable legal requirements.

We do not sell your personal data to third parties. However, we may share your information with:

Professional Service Providers: Such as hosting partners, payment processors, and analytics providers who assist in our operations.

Legal Authorities: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

As we operate globally, your data may be transferred to and processed in countries outside of the United Kingdom. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

Under the UK GDPR, you have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct inaccurate or incomplete data.

Right to Erasure: You can ask us to delete your data under certain conditions.

Right to Restrict Processing: You can ask us to suspend the processing of your data.

Right to Data Portability: You can request the transfer of your data to another provider.

Right to Object: You can object to our processing of your data for direct marketing.

To exercise any of your rights or if you have questions regarding this policy, please contact us:

Email: [email protected]

Address: 77 Victoria Street, London, SW1H 0HW, United Kingdom

We may update this policy periodically. The "Last Updated" date at the bottom of the page will indicate when changes were made. Your continued use of the site after updates constitutes acceptance of the new terms.